Air Canada Job Vacancy for Concierge – Proactive hiring is seeking for a dedicated personality to provide exclusive customer service to high end customers at Vancouver Airport.
In this role you are expected to ensure that the customers have a smooth experience which includes personalised services such as check-ins in the signature suite. You must also be able to handle and resolve customer concerns and provide them with the needed information.
Job Responsibilities
Air Canada Job Vacancy for Concierge comes with a number of responsibilities you must fulfil in the event you get hired for the position which includes:
- Getting and reviewing customer reservations and ensuring that special requests met.
- Ensuring personal follow ups across the global concierge network of Air Canada
- Welcoming and assisting high profile customers
- Offering support at customer requests
- Monitoring flight connections and making sure rebooking’s proactively
- Resolving service failures
- Maintaining a library to refer materials and a daily log
- Coming up with a network of resources to assist high profile customers and their requests
- Operating executive cars within the airport and when transport needed
Qualifications
The qualifications of an Air Canada Concierge as requested are as follows:
- Prior experience as a Customer service specialist will be an asset
- Must possess knowledge of airline services, airport procedures, and ticketing processes.
- Should be proficient in Microsoft Office Applications
- Should be familiar with local city attractions, hotels, restaurants, and services.
- Must be fluent in English
- Additional languages will be an asset such as French, Japanese, Korean, Mandarin, Cantonese or Spanish,
- You must possess a valid Class-5 driver’s license
Conclusions
This position offers a dynamic role in premium customer service at Vancouver Airport, mimicking 5-star concierge services. It requires technical expertise, customer-focused skills, linguistic fluency, and teamwork. Air Canada emphasizes diversity and inclusion, offering an equitable work environment for all applicants. Only shortlisted candidates will be contacted for further steps in the hiring process.
FAQs
What is the job of a VIP concierge?
You must maintain phone contact with guests and make sure all reservations met and carried out effectively. You should also assist guests with changes to bookings and make reservations.
What is the scope of work for concierge service?
It mainly comprise of arranging special services. Making sure customer requests met and developing network with guests.
Is being a concierge a good job?
It is a desirable hotel career by many as it is personable and demands commitment to ensuring great guest experience.
Is concierge stressful?
Generally their jobs are nit stressful which is why contributes to career satisfaction.