Air Canada is looking for a Customer Sales and Service Agent, a role that involves being able to deliver outstanding customer service by assisting clients with reservations for flights, making modifications and handling inquiries.
This position also demands you to use the reservation system of Air Canada to manage bookings and make sure every customer is satisfied with the service as their needs are professionally and swiftly met.
Job Responsibilities
These are some of the job responsibilities that a Customer Sales and Service Agent will have working for Air Canada which comprises of:
- Swiftly answering calls professionally and being courteous’
- Providing details information pertaining to fares, destinations, flights, and special available offers.
- Making new flight reservation and making changes to existing bookings using the in-house reservation system.
- Handling Conflict resolution for inquiries
Qualifications
Air Canada Customer Sales and Service Agent will also be required to possess the following qualifications which include having:
- A high school diploma
- Must-have successfully completed the 12 week full time paid intern training program
- Availability and flexibility to work shifts
- Being creative In coming up with solutions for customer problems
- The ability to work independently and multitask with minimum supervision
- Must be able to legally work in Canada
- Prior customer service experience working in a call center
- Travel experience in the industry
- Should be proficient with computer applications and internet
- English fluency
- And ability to speak additional languages such as Spanish, Korean, Japanese, Cantonese, or Mandarin is an asset.
Conclusion
The Customer Sales and Service Agent role at Air Canada offers an exciting opportunity to work with Canada’s largest airline and gain access to generous travel benefits, health and dental plans, and professional development tools. This role is perfect for those passionate about customer service, looking to grow their careers in a dynamic and inclusive environment.
FAQs
How much do customer service agents make in Canada?
They make $45,238 per year, with an average salary of $37,678 per year.
Are call center jobs in demand in Canada?
Yes, customer service jobs in Canada are high and in demand.
How many hours do call center agents work?
You will be expected to work full time for 8-9 hour shifts firve days each week. Some call centers provide flexible working times.
What call center pays the most?
Call centers that pays the most are in healthcare, finance technology, telecommunications, and finance.
